“Yours is a Very Bad Hotel” or Lessons in “Overbooking”

Should Smoking Be Prohibited in All US Hotels?

Banks Brown
McDermott Will & Emery LLP
340 Madison Avenue
New York , New York 10017
Phone: 212 547-5537
bbrown@mwe.com

In 2001, a document began to circulate the web entitled “Yours is a Very Bad Hotel.” The document is a Powerpoint graphic presentation of the alleged occurrences at a hotel when two guests with confirmed reservations arrived at the hotel in the very early morning to find that there were no rooms available. Some of the lore surrounding this document is that it is an Urban Legend with no truth to it; a scam of sorts. True or not, the document itself concentrates not so much on the “fact” that the hotel was overbooked, but rather on the response to that situation by the desk clerk. According to the document, the desk clerk was, well, unhelpful. The point to be gained from the document is one that hotel companies already know; it is not the situation, but rather the response to the situation that counts. Put another way: The only thing that distinguishes hotels within price points bands is the level of service. The industry is, always has been, and always will be, a service industry.

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A New Era of Title VII Retaliation

Register Now : February 8th and 9th, 2007

Anne Marie Nelson
Shea, Stokes & Carter, ALC
858 Kennebec Street
Pittsburgh , PA 15217
(412) 521-6691
ammizel@verizon.net

An employee who has made a claim of Title VII discrimination, formal or informal, has always had a peculiar kind of job protection based on his employer's fear of taking any action that might elicit a retaliation claim as well. On June 22, 2006, the United States Supreme Court issued a 9-0 decision that may accelerate the number of retaliation cases filed against employers and make employers tiptoe even more gingerly around employees who have alleged discrimination. In Burlington Northern & Santa Fe Railway Co. v. White , 2006 WL 1698953 (June 22, 2006), the Supreme Court rejected rules that would have restricted actionable retaliation to conduct affecting terms and conditions of an employee's job, and, in doing so, significantly broadened the definition of retaliation for employers governed by Title VII.

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Houston, TX

Responses from previous conference attendees regarding the Annual Hospitality Law Conference:

“This was another winner – very helpful information presented well. Thank you”

“Substantially, these were probably the most interesting presentations I have ever attended for which I receive ethics CLE credit. Thanks!”

“Next year's conference will be looking back at what happened in 2006 – should be interesting!”

“The presentations were really great-! Very clear & concise – helpful, interesting information!”

Be sure to attend this event and collaborate with your peers, general counsel and hospitality professionals from across the nation.

REGISTER NOW!

Hilton Hotel, Post Oak

2001 Post Oak Blvd., Houston, Texas, United States
77056-4401
Tel: +1-713-961-9300 Fax: +1-713-961-1557

Hotel Website

Boston Hospitality Loss Prevention Conference – Register Now
Business Owner Prevails in South Carolina Uneven Surface Trip and Fall Claim

It's time to make your hospitality business safe & secure!

This seminar brings together skilled practitioners from different segments of the hospitality industry to provide expert opinion, in depth analysis, and useful lessons learned from their many years of experience relating to the industry's safety and security concerns.

Immediate Benefits:

• Develop procedures to prevent the preventable security incidents and to react to unpreventable incidents quickly, appropriately and effectively.
• Appreciate the advantages and disadvantages of protection measures, recognizing that some may cause more harm than good.
• Learn how to leverage staff awareness as a force multiplier for protection.

Register Now!

Christian Stegmaier
Collins & Lacy, P.C.
Post Office Box 12487 Columbia, SC 29211
Phone: (803) 255-0454
cstegmaier@collinsandlacy.com

The South Carolina Court of Appeals has affirmed a trial court's grant of summary judgment to a business owner that was sued by a trip and fall claimant. The claimant fell after apparently tripping on an uneven surface in the owner's parking lot. Specifically, the record revealed that she likely tripped where asphalt met cement, a common circumstance in most commercial parking lots. The Court of Appeals held such a condition was not dangerous, which would give rise to liability. It further ruled that even if the condition was dangerous, it was “open and obvious,” which a reasonable person would detect upon encountering it. In Hancock v. Mid-South Management Company , 2006 S.C. App. LEXIS 120 (June 12, 2006), the plaintiff tripped in the parking lot of The Newberry Observer a newspaper in Newberry, South Carolina. She brought suit, which was met by a summary judgment motion by the newspaper.

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