• “Negligence and Reasonable Care” - What is your responsibility to employees and guests?
• “Safety - What Works?”
• "Perils at the Property" - How we Maim, Injure & Kill Our Guests, and How to Prevent it
• "Hospitality Loss Prevention" - Common Issues, Common Loss
• “Environmental issues” – What do you and your employees need to be aware of to ensure customer satisfaction?

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DefenderTech International Solutions is a cutting-edge, customer-centric physical security systems integrator focused on continually discovering and delivering the most advanced security technologies to an ever-changing global environment.

DefenderTech provides a systematic approach including professional analysis solutions, emerging technology solutions, and professional support services capable of touching every layer of a premise’ security from the perimeter to the command center.

We have a global footprint, with a dedicated team experienced in providing security solutions in multiple countries across a range of vertical markets including government, enterprise, and hospitality and beyond.

InSight CCTV, a product division of DefenderTech International Solutions, provides nationwide service. InSight CCTV specializes in limiting loss and liability for the hospitality industry and is a preferred vendor for InterContinental Hotels Group and Starwood Hotels & Resorts.

InSight CCTV’s number one commitment to clients is providing world-class customer service after the sale. InSight CCTV provides advanced digital CCTV with megapixel, access control integration, and IP capabilities which allows users to remotely view their locations offsite. Point-of-sale integration is possible with most POS manufacturers.

DefenderTech International Solutions, headquartered in St. Clair Shores, Michigan, is a global company that specializes in advanced threat detection.

For more information, please call 888-278-3847 or visit www.defendertech.com.

Hotel Operators:

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Hotel and Restaurant Operators:

The Crisis Prevention Institute’s (CPI) has been providing training and resources in the prevention and management of challenging, disruptive, aggressive, and even violent behavior for over a quarter century. With a core philosophy of Respect, Service, and Safety at Work®, CPI’s PrepareTraining® program offers proactive solutions for the challenges of today’s work environments.

As a PrepareTraining®Authorized Organization, Marriott International is partnering with CPI to co-sponsor two upcoming Prepare Training® programs:

Organizations that successfully implement the PrepareTraining ® program can expect to:

• Enhance employee confidence and skills in handling difficult situations.
• Prevent workplace disruptions.
• Improve service quality.
• Decrease the risk of injury and litigation.
• Strengthen and preserve client relationships.
• Enhance service recovery.
• Create and maintain a safer, more respectful work environment.

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Closed Circuit Television (CCTV) systems can be an effective and integral part of your security program. However, if improperly used, they could, at best, be ineffective and, at worst, a significant liability. CCTV is strictly a visual assessment tool. Visual Assessment means having proper identifiable or descriptive information during or after an incident. These systems should not be used independently from other security measures. CCTV cannot notify the police about break-ins, fires or criminal activities. It merely records events as they occur, and is an enhancement to existing security. Although CCTV has many applications it also has serious limitations that may create rather than solve liability issues.

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Question: Is it a good idea to have a camera in our indoor pool and hot tub area? The camera is not a recordable and signs are all over the place mentioning that there is no lifeguard on duty.

Answer: Cameras are touchy because they can rarely keep an incident from occurring (even if monitored) but people argue that they give the guest a false sense of security so they let their guard down. A camera does appear to deter crime because the odds are greater that the actor will get caught (assuming that they know the camera is there). If you are using the camera to monitor the pool area while it is open and to insure that no one uses it while it is closed, those are good practices.

Other Frequently Asked Questions

Please submit any questions you would like answered in the next newsletter to Diana Singson