Save the Date!
Hospitality Loss Prevention Seminar
Phoenix, Arizona
August 2, 2007

- “Negligence and Reasonable Care” - What is your responsibility to employees and guests?
- “Identity Credit Card Theft & Fraud” - Do you know how your credit card company can help?
- “Workplace hazards” - Are your employees trained to identify workplace hazards, including needles, bed bugs, viruses and pathogens?
- “Safety & Security - Working with your Local Police Department”
- “Environmental issues” – What do you and your employees need to be aware of to ensure customer satisfaction?
The Conference will be held at:
Best Western Dobson Ranch Inn
1666 S. Dobson Road
Mesa, AZ 85202-5699
1 (800) 528-1356
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Conference Schedule
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"Who You Should Know"
Loss Prevention Spotlight
Dan Marweg
Director of Safety and Security,
Anaheim Hilton Hotel
Founding Partner, HMW Consulting Group
Daniel Marweg currently works as Director of Security and Safety for the Anaheim Hilton Hotel, a 1600 room convention property. Marweg has developed extensive hotel security and safety expertise while serving with Hilton Hotels Corporation for over 13 years. Marweg often consults on security and safety matters for hotel leaders within the community and Hilton’s family of brands. He trains staff and guest lectures on specific hospitality law topics including, most recently: American with Disabilities Act and Workplace Violence.
Marweg is also a founding partner of HMW Consulting Group, a partnership of specialists in the tourism, convention, hospitality and trade-show industries committed to providing the highest levels of expertise on safety and security issues for conferences, trade shows, and events.
Daniel can be reached at the Anaheim Hilton Hotel at (714) 740-4335 or through HMW Consulting.
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Recall of Sprinkler Heads with O-Rings
Ends on August 31, 2007
Information provided by Jesse Denton, who has over 35 years of experience in loss prevention, working for hospitality risk management and the insurance industry
The CPSC and Central Sprinkler, Gem Sprinkler Company and Star Sprinkler Inc. have reached an agreement to end the recall on O-ring sprinklers on August 31, 2007. The O-ring fire sprinklers were recalled "due to
a concern that some O-ring sprinklers might not operate in a fire situation."
Hotel owners only have a few months to get free replacement sprinkler heads.
In order to qualify for free replacement sprinkler heads, property owners must submit the "Proof of Claim" and "Waiver and Release of Claims" forms by August 31.
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Innkeepers' Statutes
National Compilation
HospitalityLawyer.com has compiled the web links to all 50 state innkeeper statutes, plus the District of Columbia.
Purchase this unique compilation now for only $50.
For more information, please contact:
Jeanie Gibbs
Director of Operations
Phone: (713) 963-8800 |
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"Product Showcase"
Safemark Systems
John Foley, Vice President
214-495-9500
jfoley@safemark.com
Safemark Systems offers a new alternative for in-room safes. Rather than purchase costly replacement parts for existing safes or buy new models with hefty installation fees, consider SafeCom - fully automated, wireless, online, pay-per-use guest room safes that can be leased with no capital outlay and free installation and 24/7 technical support.
Safemark guest room safes are designed with today's high-tech traveler in mind. They're large enough to accommodate laptops as well with purses, iPods, video equipment, cameras and cell phones. The LED illuminated keypad is easily visible and user friendly for guests.
The automated online system is operated by a turnkey computer system called Safemark Communications Manager (SCM) enabling a variety of features that go above and beyond traditional guest room safes. Through the SCM, the hotel can maintain an online status of every safe in the building. Batteries never run out because the battery status is also displayed at the fingertips of hotel staff. Should a guest report a missing item, the online system can display the date and time of each access to the safe. And, a report is immediately generated if a guest forgets to remove belongings from the safe before check-out. Best of all, the SCM program is designed to interface with a variety of IT infrastructures currently found in hospitality properties.
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A New Twist on Credit Card Fraud -
Issuing Credits to One's Own Credit Card
By: Dave Bleser
Hospitality Safeguards, Inc.
(407) 857-7781
www.hospitalitysafeguards.com
At the beginning of this decade, Hospitality Safeguards, Inc. saw an increase in a unique form of credit card fraud: the issuance of credits to one’s own credit card. What would happen is someone at the hotel level, usually in the accounting office, would issue credits to their own credit card but under a guests’ name. In most cases, this occurred when a guest called to dispute a “guaranteed no show charge.” These frauds on average cost the hotels over $50,000 per incident. In one year alone we uncovered and/or investigated in excess of $300,000 in losses involving this type of fraud. During the course of these investigations, we thought we had developed simple yet effective controls to protect hotels against this type of fraud.
At that time we suggested the hotels and corporate staffs implement the following 5 simple procedures:
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Check out What's Available at HospitalityLawyer.com
Is Your Employee Handbook up-to-date?
A well-crafted employee handbook protects the company while encouraging a positive working environment for the company's employees.
Handbooks can:
• Establish clear standards that help reduce disputes and limit liability
• Promote consistent management
• Inform new employees of the company’s policies
• Demonstrate a commitment to equal treatment of personnel
• Provide protection from claims of discrimination and sexual harassment
For more information, click here.
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