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“Yours is a Very Bad Hotel” or Lessons in “Overbooking” |
Should Smoking Be Prohibited in All US Hotels? |
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Banks Brown
In 2001, a document began to circulate the web entitled “Yours is a Very Bad Hotel.” The document is a Powerpoint graphic presentation of the alleged occurrences at a hotel when two guests with confirmed reservations arrived at the hotel in the very early morning to find that there were no rooms available. Some of the lore sur
rounding this document is that it is an Urban Legend with no truth to it; a scam of sorts. True or not, the document itself concentrates not so much on the “fact” that the hotel was overbooked, but rather on the response to that situation by the desk clerk. According to the document, the desk clerk was, well, unhelpful. The point to be gained from the document is one that hotel companies already know; it is not the situation, but rather the response to the situation that counts. Put another way: The only thing that distinguishes hotels within price points bands is the level of service. The industry is, always has been, and always will be, a service industry. |
Cast your opinion and vote below Results will be available in next month's newsletter
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A New Era of Title VII Retaliation |
Register Now : February 8th and 9th, 2007 |
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Anne Marie Nelson An employee who has made a claim of Title VII discrim | Houston, TX Responses from previous conference attendees regarding the Annual Hospitality Law Conference: “This was another winner – very helpful information presented well. Thank you” “Substantially, these were probably the most interesting presentations I have ever attended for which I receive ethics CLE credit. Thanks!” “Next year's conference will be looking back at what happened in 2006 – should be interesting!” “The presentations were really great-! Very clear & concise – helpful, interesting information!” Be sure to attend this event and collaborate with your peers, general counsel and hospitality professionals from across the nation. Hilton Hotel, Post Oak 2001 Post Oak Blvd., Houston, Texas, United States |
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| Boston Hospitality Loss Prevention Conference – Register Now
| Business Owner Prevails in South Carolina Uneven Surface Trip and Fall Claim |
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It's time to make your hospitality business safe & secure! This seminar brings together skilled practitioners from different segments of the hospitality industry to provide expert opinion, in depth analysis, and useful lessons learned from their many years of experience relating to the industry's safety and security concerns. Immediate Benefits: • Develop procedures to prevent the preventable security incidents and to react to unpreventable incidents quickly, appropriately and effectively. | Christian Stegmaier The South Carolina Court of Appeals has affirmed a trial court's grant of summary judgment to a business owner that was sued by a trip and fall claimant. The claimant fell after apparently tripping on an uneven surface in the owner's parking lot. Specifically, the record revealed that she likely tripped where asphalt met cement, a common circumstance in most commercial parking lots. The Court of Appeals held such a condition was not dangerous, which would give rise to liability. It further ruled that even if the condition was
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